✨ What is Quality? Quality means different things to different people. For some, the brand Apple 🍏 is synonymous with quality. For others, it’s difficult to define quality, but surprisingly easy to recognize based on their experiences. A quality product or service is one that satisfies customer needs and meets (or even exceeds!) their expectations. When you receive quality, in whatever form, you're eager to get more. You want to return for another purchase, refer the product to friends, and talk about it publicly. Quality is what we should aim for to ensure returning customers and a strong brand as a company. According to IEEE , quality is defined as “The degree to which a component, system, or process meets specified requirements and/or user/customer needs and expectations.” 📈 👥 Who is Responsible for Software Quality? Everyone involved in a software project—including the Product Owner , Scrum Master , Developer , Tester , and other stakeholders such as the Business ...
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